Terms and conditions of your purchase

All purchases will be processed in Canadian funds. Online Gift Certificates are only valid upon confirmation of payment. Gift Certificates are non-refundable and are not redeemable for cash.
If at the spa the service value exceeds the amount of the gift certificate, the redeemer is responsible for paying the difference at time of check out. For security purposes, a recipient may be required to show valid ID before redeeming the gift certificate. According to Ontario Law, there is no expiry date on Novo Spa Gift Certificates.
All gift certificates are subject to Novo Spa etiquette, and standard policies and procedures. Novo Spa reserves the right to cancel a gift certificate if it is determined that: payment processing is unsuccessful; recipient is in possession of a stolen, replicated or altered gift certificate; gift certificate was purchased with a stolen credit card or unauthorized method of payment. Novo Spa reserves the right to modify the terms and conditions of this agreement at any time.
This terms and conditions also apply to Novo Spa Gift Cards.

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